FAQs

1. Is Neelora jewellery anti-tarnish?

Yes, all Neelora jewellery is crafted with premium anti-tarnish materials and finished with durable gold plating designed to resist fading and maintain its shine with proper care. Following our jewellery care instructions will help keep your pieces looking beautiful for longer.

2. Is the jewellery waterproof?

Our jewellery is water-resistant for everyday wear. However, we recommend removing it before swimming, showering, exercising, or using perfumes and harsh chemicals to preserve its finish and extend its lifespan.

3. Is it safe for sensitive skin?

Yes. Our jewellery is hypoallergenic, nickel-free, and lead-free, making it comfortable for most people with sensitive skin.

4. What materials are used?

Neelora jewellery is crafted using premium-quality materials, including 18K gold plating, stainless steel, brass, and carefully selected alloys depending on the design. Every piece is created for durability, comfort, and a luxurious finish.

5. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) across most locations in India. A small prepaid amount is required at checkout to confirm your order and reduce return-to-origin (RTO) cases.

6. How long does shipping take?

Orders are usually dispatched within 24 business hours. Delivery typically takes 2–5 business days for metro cities and 4–8 business days for non-metro locations across India.

7. What is your return and exchange policy?

We offer a 7-day return and exchange policy for eligible items. Products must be unused, unworn, and returned in their original packaging. Please contact our support team to initiate a return or exchange.

8. How do I choose my ring size?

We provide a detailed Ring Size Guide on every ring product page. You can measure your finger at home using our size guide or visit a local jeweller for the most accurate sizing.

9. Can I wear it every day?

Yes! Our jewellery is designed for everyday elegance. To maintain its shine, avoid prolonged contact with water, perfumes, lotions, and harsh chemicals, and store it in a dry place when not in use.

10. Does it come in premium gift packaging?

Yes. Every Neelora order arrives in elegant premium packaging, making it perfect for gifting or treating yourself to something special.

11. How can I track my order?

Once your order is dispatched, you'll receive a tracking link via email and SMS (or WhatsApp, if applicable), allowing you to track your shipment in real time.