Return, Refund & Warranty Policy

At Neelora, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return for full-priced products within 7 days of delivery, provided the item is unused, unworn, and returned in its original condition with all original packaging.

Return Eligibility

To be eligible for a return:

• The return request must be raised within 7 days of delivery.

• The product must be unused, unworn, and in its original condition.

• All original packaging, including the jewellery box, pouch, tags, polishing cloth, and accessories, must be returned.

• The approved return must be shipped within 7 days of return approval.

• Customers are responsible for securely packing the product for return shipping.

• Only one return request is allowed per original order.

• Orders placed using store credit issued from a previous return are final sale and cannot be returned.

Refunds

• A ₹99 return shipping fee will be deducted from the refund amount.

• The remaining eligible amount will be refunded after the returned product passes our quality inspection.

• We do not charge any restocking fees.

• Missing or damaged original packaging may result in a deduction from your refund.

Items Not Eligible for Return

The following items are not eligible for return, refund, or exchange:

• Products purchased during Festival Sales, Limited-Time Promotional Offers, or Bundle Discount Offers (including Buy 2, Buy 3, Buy 5, combo offers, and similar promotions).

• Products purchased using discount codes, gift cards, or store credit.

• Customized, engraved, or personalized jewellery.

• Earrings that have been opened, tried on, or worn (for hygiene reasons).

• Products showing signs of wear, damage, alteration, or misuse.

• Returns requested due to change of mind, personal preference, or because you no longer like the product.

All promotional and bundle offer purchases are considered Final Sale.

Exception: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. Our team will review your request and provide a suitable resolution if your claim is approved.

Tarnish Warranty

All Neelora jewellery is covered by our Tarnish Warranty.

In the unlikely event that your jewellery experiences abnormal tarnishing or the plating turns black under normal usage conditions, please contact us at neelorasupport@gmail.com with:

• Your order number

• Clear photos of the product

• A brief description of the issue

Our quality team will review your claim. If the warranty claim is approved, you may be eligible to receive store credit of up to the amount you originally paid for the product.

Warranty Exclusions

The Tarnish Warranty does not cover:

• Scratches, dents, or accidental damage

• Damage caused by misuse, improper care, chemicals, perfumes, cosmetics, or exposure to harsh environments

• Lost or stolen items

• Unauthorized repairs or product modifications

Neelora reserves the right to determine warranty eligibility after inspecting the submitted claim.

Contact Us

For return requests or warranty claims, please contact us at:

Email: neelorasupport@gmail.com

Policy Acceptance

By placing an order with Neelora, you acknowledge that you have read, understood, and agreed to this Return, Refund & Warranty Policy. Neelora reserves the right to refuse any return or warranty claim that does not meet the conditions outlined above.